I have selected 2-3 top candidates. How do I decide now?
If you have a good impression after the initial contact with your potential pet sitter, arrange an initial meeting and a trial session.
If you feel that your pet is comfortable with the pet sitter and that everything fits overall, you can discuss with the pet sitter how often you need pet care and
Do I have to pay for a trial session?
It's best to agree in advance with your pet sitter whether and to what extent you should pay for the trial session.
Usually, 30-60 minutes are sufficient to see the quality of work and whether your pet gets along with the pet sitter.
If the trial session lasts longer, it should, of course, be paid
I have found the right person. What happens next?
First of all, congratulations on finding a suitable pet sitter!
The next step is to discuss details with your new pet sitter, such as wage, working hours, vacation times, etc. You can find more helpful information here: How do I hire a pet sitter? (DE)
How do I quickly find the right pet sitter?
Before you start searching for the right pet care, consider the type and duration of care needed. Does the pet sitter need special skills or a lot of experience?
Once you have a clear idea, you can start your search on Tierio and create a job offer. Provide as many details as possible to receive
How can I save suitable pet sitters to my favorites list for later?
If you save suitable pet sitters to your favorites list for later, you can compare them and select the best ones. To save a pet sitter to your favorites list, click on the heart icon 💚 on their profile picture.
Your favorites list can be found later as follows:
Log in to Tierio.
Click o
How does the contact process work between me and the pet sitter?
If you want to contact pet sitters, a small fee is required. After that, you can use our platform to its full extent: you can send unlimited messages, respond to applications, and view entire profiles and documents of the pet sitters. You can write to suitable pet sitters using the messaging functio
I can't contact pet sitters. What should I do?
To contact pet sitters and respond to applications, you need to be a Premium Member. Learn more about the many benefits of premium membership and our conditions here: Prices and Conditions
If you are already a Premium Member, check if you mistakenly signed up as a pet sitter. If this is the case,
There are very few pet sitters in my area. What can I do?
Here's a few tipps what you can do:
Expand your search criteria: Increase the search radius or use alternative postcodes. Many pet sitters are flexible and willing to travel a certain distance.
Check your filters: Make sure that no filters are set that are too strict and limit the number
Why is no one responding to my job ad?
The more complete your job offer is, the more likely you are to receive suitable applications. Pet sitters also want to get a complete picture of you so they can apply for the right jobs. So first, check your job offer and fill it out as completely as possible:
Upload a photo of your pet
Do I have to search for pet sitters myself, or is it enough to just look at the applications for my job offer?
After registering, you will usually receive the first applications within a short time. Often, suitable pet sitters are already among them, and you don't need to search further. However, if you find that you have received too few or no suitable applications, it might be worthwhile to search for and
Why am I receiving unsuitable applications?
The more detailed and precise your job offer is, the better pet sitters can assess whether it is suitable for them. Therefore, we recommend that you fill out your job offer as accurately as possible to receive suitable applications.
Useful additions to your job offer could include:
Frequ
How does the automatic rejection feature work?
If you are not interested in an application, you can use the automatic rejection feature. This way, you don't have to write a rejection message yourself. The pet sitter will receive a message from us informing them that you are not interested.
To send an automatic rejection, follow these steps:
Where do I see sent messages?
You can view your sent messages at any time in your personal message area.
Here's how to do it:
Log in to Tierio.
Open your messages.
Click on "Inbox" and select "Sent".
Here you will find all your sent messages.
I receive emails that I have new messages. How do I read these messages?
To read messages in your inbox on Tierio, follow these steps:
Log in to Tierio.
Open your messages.
New messages are marked with a red circle 🔴.
Click on a message to read it.
How do I activate/deactivate email notifications for new members in my area?
You can activate or deactivate email notifications at any time.
Log in to Tierio.
Open your settings.
Click on "Edit" in the "Notifications" section.
Check or uncheck the option for "New profiles/jobs nearby".
Confirm by clicking "Save".
How can I rate my pet sitter on Tierio?
To rate a pet sitter on Tierio, follow these steps:
Log in to Tierio.
Open the profile of the pet sitter.
Click on the button "Actions"; this will reveal the rating function.
Give your ⭐ star rating and enter a comment.
Confirm by clicking "Publish".
