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What should I do if verification doesn't work?

We're sorry to hear you're having trouble verifying your profile.

Here are a few steps you can take to troubleshoot:

  • Try using a different device and restart the verification process.
  • Use a different browser to access the verification process and restart it.
  • Clear the cache in the browser you're using.
  • Ensure your camera and browser settings have the necessary permissions.

If the issue persists, please contact us, and we'll make sure to assist you. Providing us with technical details such as device model, browser version, and screenshots/videos would greatly help us pinpoint the issue.