What payment methods are available?
You can use one of the following payment methods:
Credit card (Mastercard or Visa)
PayPal
Klarna (only for pet owners)
Please note that the payment methods differ for pet owners and pet sitters as described. We only offer the payment options listed on the payment page. Payment via invoice is n
How can I redeem a voucher?
To redeem a voucher, follow these steps:
Log in to Tierio.
Click on "Upgrade to premium” .
Scroll down and click on “Click here to redeem your voucher”.
Enter your voucher code.
Confirm by clicking “Redeem”.
The voucher amount will be deducted from the total at checkout.
Why can it take several days before my premium membership is activated?
Your Premium Membership will be automatically activated once we receive your payment. Some banks may take up to 5 days to process a payment, for example, if there is a weekend in between. Therefore, it may take a few days for your Premium Membership to be activated, especially for payments made in a
What is the satisfaction guarantee, and when can I claim it?
Tierio connects pet owners and pet sitters to effortlessly find the perfect care for dogs, cats, and other pets. Our goal is for both seekers and providers to enjoy a smooth and positive experience on our platform.
This is why we have introduced the Satisfaction Guarantee, which applies to all Premi
I received an e-mail about a special promotion, but when I log into my account, the prices are without discount. What can I do?
Every email with a voucher promotion contains the "Redeem Discount" button.
Important: You can only redeem the discount if you click on the "Redeem Discount" button. You will then be taken directly to the payment page, where you can see the price with the applied discount.
To redeem the discount, fo
My payment failed, what can I do?
If your payment has failed or you experience any other issues with your payment, please contact our Customer Support directly.
Our Customer Support team will review your case and assist you as quickly as possible.
How can I download my invoice?
To download your invoice, please follow these steps:
Log in to your Tierio account.
In the account menu, click on the section “Membership”.
Select the “Payment History” tab.
You will see an overview of all your previous payments. Simply click on the download symbol ⬇️ next to the de
How can I change my billing address?
If you wish to change your billing address at Tierio.de, please follow these steps:
Log in to your Tierio.de account.
Click on ‘Membership’ in the account menu.
Select the ‘Billing address’ tab.
Click on ‘Edit’ next to the current address.
Enter the new billing address and save
